100% Satisfaction Guarantee

All of our products are designed to make our customers feel good. We stand behind our products 100% and ensure their effectiveness and quality. If you are not fully satisfied with your new Thumper® product, you can return it within 30 days from the date of purchase for a full refund. We’ll even pay for the shipping back!

For instructions please call our office at 1-800-THUMPER (848-6737) or e-mail us at We will either provide you with a return label, or reimburse you for the shipping costs of up to $20.00. You are responsible for securely shipping the product in its original packaging.

Product should be in original packaging, and in good condition. Thumper Massager Inc. reserves the right to inspect a returned product for signs of heavy use or abuse, and will at it’s discretion issue a revised refund if the returned product’s condition does not comply with our satisfaction guarantee policy. In case of a damaged product being received by the customer, we will replace the machine at no cost or provide a refund.

Refunds/credits are issued after products have been received and inspected at our facility.

Cancellation After An Order Has Been Shipped -- Customer will receive refund less the actual shipping charges incurred by Thumper Massager Inc. Refunds will be issued after the item has been returned to the originating warehouse. Please call 1-800-THUMPER (848-6737) for instructions.

Undeliverable Packages Due To Customer Error -- Customer will be credited minus all shipping costs.

We will be happy to answer all your questions about products before your purchase.

Contact us via Live Chat, at or call us at 1-800-THUMPER (848-6737) for more product information, price quotes, warranty details and other questions.